Refund & Cancellation Policy

Last updated: September 5, 2026

If something is wrong with your order, tell us and we will make it right.

Wrong or incomplete order

Contact us immediately. We will remake the order or issue a refund or store credit.

Cold or incorrect preparation

Let us know within a reasonable time of pickup and we will make it right.

Cancellation

You may cancel an order before the barista begins preparing it. Once preparation has started, the order generally cannot be canceled.

No-show and unclaimed orders

Orders not picked up within a reasonable time may be discarded and are non-refundable.

How refunds are issued

Refunds are issued to the original payment method through Square, or as store credit at our discretion. Refunds are not self-service on this website — request one by email at hello.proteinhouse@gmail.com or in person at the shop. Once we issue a refund, your bank may take a few business days to post it.